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Appointments

Making an Appointment

Individual counseling services are designed for students who can benefit from short-term counseling. If the situation requires longer-term counseling or possible medication management, the student will likely be referred to an off-campus resource. To make a request for individual counseling click here.

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Steps to complete before your appointment:

  1. Got to studenthealth.riohondo.edu
  2. Sign-in to your portal with your AccessRio Credentials
  3. Once in your portal, click on Appointments (on the left side panel)
  4. Click Complete Questionnaire
  5. Once you complete the Questionnaire, click on Surveys and complete the surveys, PHQ-9 and GAD-7.
Those are all the steps. Then you are ready for your appointment.
If your appointment is virtual, you will need to sign-in to your portal and go to the Appointments tab to join the virtual session.

Missed and Canceled Appointments

There are times when appointments may need to be canceled or missed. Please make a courteous effort to call the office with at least 24 hours notice to cancel a scheduled appointment. If it is not possible to cancel with 24 hours notice, due to an unforeseen circumstance, please call anyway to inform your therapist that you will not be able to come to your appointment. After two missed appointments or 2 late cancelations your appointment will be taken off the schedule and you may have to go back to the bottom of the waiting list to get another appointment.  We have a very small staff and many students to serve, therefore we ask that you respectfully follow these guidelines.

Appointment Tardiness

If you are going to be late to your appointment, please call our office as soon as you know your arrive time to inform your therapist. All students are granted a 15 minute appointment grace period, but the tardiness will deduct from your session time. Sessions will not be extended for tardiness. After 15 minutes, your appointment is not guaranteed and will be considered missed. If a student is waiting for an appointment cancellation, your appointment time may be forfeited.

Appointment Types

First Appointment “Intake”

Plan to arrive fifteen minutes before your scheduled appointment to complete necessary paperwork. During your first visit, a therapist will listen to your concerns, explore options with you, and help you identify an appropriate course of action to best meet your needs. If you are meeting by zoom a link will be sent to your email prior to the appointment (please check your inbox and spam/junk mail as well).

Individual Appointments

Counseling appointments begin on the hour and last 45 minutes. You can help us provide the best possible service by arriving on time for your appointments and by canceling or rescheduling appointments with 24-hour advance notice.

Crisis Appointments

Psychological services are usually offered on an appointment basis; however, circumstances may arise that need more immediate attention. If you have an urgent situation, call Student Health & Psychological Services at (562) 908-3438 and ask to be seen for a crisis appointment. Crisis counseling may be appropriate if you are:

      • Having thoughts of harming yourself
      • Having thoughts of harming someone else
      • Experiencing a traumatic event or loss
      • Experiencing extreme anxiety or panic
      • Having odd or intrusive thoughts