Call the helpdesk for technical support: (562) 463-3740
We support you through our help desk system. Please call, send an email, or log in to submit a ticket.
Please include the following information in your help desk request.
- Location
- Contact Information
- Detailed description of the problem
Helpdesk Management System
ITS logs and tracks support requests through an online system called the Helpdesk Management System. Once you log in, you will be able to create new tickets or track the status of existing tickets.
Log in with your network account. (This is the same account you use to log in to your computer and check your email.)
Create a new ticket right from the site by entering a title and description of the problem. You can even attach screenshots or other support documents. This works even when your email isn’t working.
A list of your open tickets will be on the same page and will include the ticket status and any comments from ITS staff. You can check the status or add status updates to the ticket.